Our Store Return Policy

We are very sorry if you did not find everything satisfactory with your order. The following explains our return policy. Get Certified America!, an authorized Certiport Reseller strictly follows the policies and guidelines set forth by Certiport.

Digital Products

Exam vouchers, practice tests, learning products, and/or bundles thereof cannot be returned. Vouchers are only for use at a Certiport Authorized Testing Center (CATC) in the United States at time of purchase. Vouchers can also be used with Certiport’s Exams from Home testing solution. Exams must be scheduled and taken on or before the expiration date of the voucher(s). Vouchers, practice tests, and learning products all expire twelve months from date of purchase (with the exception of MeasureUp practice tests, which must be registered within 30 days of purchase and then expire 30 days after redemption). The specific expiration date(s) will be sent with the redemption code/key via email. All sales of digital products are final, no exceptions.

In the event that a digital product fails to function properly due to a verifiable technical error caused by Certiport or our delivery systems (not including technical issues resulting from a CATC’s technology, internet outage, or power outage), Get Certified America! may, in its sole discretion, replace the digital product with the exact same digital product.

Thank you for shopping at the Get Certified America! Store.